Selling Tickets

29 articles

Do I need to create an account to sell tickets?

Yes, you must create an account to sell tickets on Seat Relay. All ticket sellers must follow our seller onboarding process. This allows us to comply with applicable laws, and to properly verify you,…

Updated by Seat Relay Support

Do I have to set up a payout method as a seller?

Yes. You’ll need to set up a payout method before listing your tickets. This ensures we can send you your earnings once the event has ended. It’s quick, secure, and only needs to be done once!

Updated by Seat Relay Support

Stripe asks for my business website. I am an individual, not a business.

Stripe, our payment provider, requires some basic information to set up your account. If you are an individual and not a business, simply enter your legal name or "personal" in the website box. You d…

Updated by Seat Relay Support

Can I get paid via check instead of a bank transfer?

Right now, Seat Relay sends payments directly to your bank account as it’s the fastest and most secure option available. We’re exploring other payout methods and hope to offer more choices in the fut…

Updated by Seat Relay Support

Why do I have to register with Stripe to sell tickets?

To ensure your payments are processed securely and to meet legal requirements, we partner with Stripe, a trusted payment provider. Creating an account with Stripe helps verify your identity and allow…

Updated by Seat Relay Support

What is Stripe Connect?

We use Stripe Connect to send payments to ticket sellers safely and to follow legal requirements. When you sign up with Stripe Connect, it helps us: Confirm who you are, which prevents fraud and keep…

Updated by Seat Relay Support

How to list your tickets for sale

It’s easy! Just head to seatrelay.com, find the event you want to sell tickets for, and click “Sell Tickets.” Follow the prompts to list your tickets. To sell, you’ll need an active Seat Relay accoun…

Updated by Seat Relay Support

The site tells me “This event requires sale of tickets only to other fans on the purchase waitlist”.

Seat Relay connects fans who have tickets with fans who need them. In order to list your tickets, there needs to be someone on the waitlist looking for them. If you received this message, it likely m…

Updated by Seat Relay Support

If there is a waitlist, why I am not able to sell my ticket?

If you aren’t able to sell your ticket, it usually means no fans are currently on the waitlist looking for tickets like yours. Once a fan joins the waitlist, your ticket can be matched and sold.

Updated by Seat Relay Support

Why can’t I sell my tickets?

The Seat Relay Waitlist feature connects fans who have tickets with fans who need them. In order to list your tickets, there needs to be someone on the Waitlist for your event. New buyers join the wa…

Updated by Seat Relay Support

Why can't I set a price to sell my tickets?

The Seat Relay Waitlist feature only allows tickets to be resold to buyers at a set price. This ensures fairness for all fans and complies with venue and ticketing policies. We are working on a solut…

Updated by Seat Relay Support

Seat Relay doesn't find my tickets, or my tickets are not in my account. Why?

There are a few reasons why tickets may not appear when trying to list your tickets for sale: You may be signed into a different account than the one used to buy the tickets. Please be sure you are s…

Updated by Seat Relay Support

Why can’t I find my event on your site?

Unlike some other ticketing platforms, we do not provide a marketplace for all events. Offering tickets only for specific events from trusted partners enables us to confirm the authenticity of all ti…

Updated by Seat Relay Support

How to edit or delete a listing.

To edit or delete a listing, login to Seat Relay and access your account by clicking the icon in the top right corner of the screen. Click “Wallet” and then choose the listing to which you wish to ma…

Updated by Seat Relay Support

Why was my listing removed?

Listings may be removed if we are informed of a change to your original order, or if we have trouble verifying the authenticity of your tickets. We reserve the right to remove listings at any time. I…

Updated by Seat Relay Support

What happens when my tickets are sold?

When your tickets are sold, you will be notified of the sale and receive an update in your account. Once we verify and complete the sale, your original tickets will be invalidated and reissued to the…

Updated by Seat Relay Support

Why do I have to provide my Social Security Number (SSN)?

Per state and federal tax laws, all U.S. sellers are required to provide a Tax Identification Number (TIN), often a Social Security Number (SSN) for individuals, to receive payment. Payouts for all s…

Updated by Seat Relay Support

When will I get paid?

On average, seller payments arrive 4-5 days after the event date. Seat Relay must hold seller funds until the event is complete, in case of event cancellation. If you have not received your payment 7…

Updated by Seat Relay Support

What is the status of my payout?

On average, seller payments arrive 4-5 days after the event date. Seat Relay must hold seller funds until the event is complete, in case of event cancellation. If you have not received your payment 7…

Updated by Seat Relay Support

I have not received payment.

On average, seller payments arrive 4-5 days after the event date, but your experience may vary slightly based on your bank or financial institution. Seat Relay must hold seller funds until the event…

Updated by Seat Relay Support

Can I transfer my tickets to someone else?

Not just yet, but we’re working on it! Seat Relay doesn’t currently support ticket transfers to other fans, but we hope to add this feature in the future. Stay tuned!

Updated by Seat Relay Support

My friend bought the tickets but I want to sell mine. Can I do that?

Ticket ownership is tied to the email used for the original purchase. Only that purchaser can list tickets for resale on Seat Relay. If your friend bought the tickets, they will need to list them for…

Updated by Seat Relay Support

Can I delete my account?

Yes, you may request deletion of your Seat Relay account at any time. To begin the process of account deletion, please follow the below steps: Login to your Seat Relay account. Click the Profile Icon…

Updated by Seat Relay Support

I live outside of the United States. Can I use Seat Relay?

Not at this time. Seat Relay is only available to customers in the United States. Seat Relay does not currently support ticket sales or purchases in Canada or Mexico. We're actively working to expand…

Updated by Seat Relay Support

Do you have a mobile app?

Seat Relay works great on all secure web browsers, including those on your phone or tablet. While we don’t have a mobile app just yet, you can still access everything you need through your browser.

Updated by Seat Relay Support

What is your Privacy Policy?

Please view our Privacy Policy here.

Updated by Seat Relay Support

What are your Terms of Use?

Please view our Terms of Use here.

Updated by Seat Relay Support

I only want to sell some of the tickets from my order. Can I do that?

Yes. You can sell as many or as few tickets from your order as you'd like — even just one. When listing tickets on Seat Relay, simply select the specific tickets you want to sell. Any tickets you don…

Updated by Chris Battaglino

After my tickets have sold, can Seat Relay reverse the sale and return my tickets?

No. Once your tickets have been sold on Seat Relay, the sale cannot be reversed. When your tickets sell, the original tickets are immediately voided and new tickets are issued to the buyer. Because o…

Updated by Chris Battaglino

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