Seat Relay doesn't find my tickets, or my tickets are not in my account. Why?
Updated
by
Seat Relay Support
There are a few reasons why tickets may not appear when trying to list your tickets for sale:
- You may be signed into a different account than the one used to buy the tickets. Please be sure you are signed into Seat Relay with the same email address you used to purchase the tickets.
- The tickets may not yet be delivered by the primary seller. Sometimes tickets cannot be listed on Seat Relay until they have been delivered to you and are "in hand".
- You did not purchase tickets from the official venue ticket partner, Etix. Ticket purchases from other ticketing platforms are not eligible for resale on Seat Relay. Seat Relay guarantees the authenticity of all tickets sold on our marketplace to ensure a smooth, trouble-free experience for buyers. Because we’re unable to verify tickets from external sources, we can’t allow them to be listed or resold on Seat Relay.
- The event or ticket type may not be eligible for resale. Sometimes venues or artists may restrict the resale of certain events, or specific tickets.
- Seat Relay may not support the event or venue for which you have tickets. Seat Relay does not support all events. We work directly with select partner venues. If you do not see a venue or event listed, it's likely Seat Relay does not support resale for that event or venue.
Double-check your login email and confirmation details. If you’re still not seeing your tickets, and believe you should be, please contact support.