General

12 articles

What is Seat Relay?

Seat Relay is a platform where fans can buy, sell, and (soon) securely transfer tickets for select events. We work directly with event organizers, venues, and ticketing companies to make sure every t…

Updated by Seat Relay Support

Is Seat Relay legit?

Yes. We proudly partner directly with venues and events to ensure Seat Relay buyers and sellers have a trouble-free, fraud-free experience. All ticket inventory on our site is verified before it can…

Updated by Seat Relay Support

Why do you charge fees?

We understand that fees are an unwelcome part of the ticket buying process, but our fees help ensure you have the best experience possible. Notes on our fees: Seat Relay charges a fee when fans sell…

Updated by Seat Relay Support

What are your fees?

We do our best to keep fees fair and transparent, so fans can enjoy events without breaking the bank. Fees may vary depending on the event. But don’t worry, whether you’re buying or selling, you’ll a…

Updated by Seat Relay Support

I can't find my event listed on your site.

Seat Relay works closely with select, trusted event partners to make sure every ticket on our platform is 100% authentic. By focusing on specific events, we’re able to offer a safe and secure experie…

Updated by Seat Relay Support

How do I change my email and notification preferences?

You can easily change your notification settings by logging into Seat Relay and accessing your account by clicking the icon in the top right corner. Click “Notification Settings” to access and edit y…

Updated by Seat Relay Support

Is your site accessible?

Yes! We’re committed to making Seat Relay easy to use for everyone, regardless of ability. Accessibility is an ongoing priority, and we follow recognized web standards to support users of all abiliti…

Updated by Seat Relay Support

What time does my event start?

Seat Relay does not set event times. The start time is determined by the event organizer or venue. Please check your ticket confirmation email or the official event website for the most up-to-date st…

Updated by Seat Relay Support

How do I change my email address?

You can change your email address by logging into your account , clicking Edit Profile, clicking Change Email Address, and following the prompts on screen.

Updated by Seat Relay Support

Apple Sign-In is No Longer Supported on Seat Relay

We’ve recently removed the option to log in or create an account using Sign in with Apple. Why? Many customers used Apple’s “Hide My Email” feature, which created a private relay email address. Unfor…

Updated by Seat Relay Support

What does "waitlist" mean?

Our Waitlist lets fans show interest in tickets for an event that’s sold out. If tickets become available, we’ll charge your card and send the tickets to you right away. Joining the Waitlist doesn’t…

Updated by Seat Relay Support

Can I transfer tickets to my friend?

Many event organizers or venues allow tickets to be transferred to another person. However, Seat Relay does not currently support transfers through our platform. We plan to add this feature in the fu…

Updated by Seat Relay Support

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