Buying Tickets

14 articles

Do I need to create an account to buy tickets?

Yes, all buyers must create an account. Creating an account allows us to properly identify you and provide you with better service during all stages of the buying and event-going process.

Updated by Seat Relay Support

How do I buy tickets on Seat Relay?

The process for purchasing tickets is simple: Find the page for the specific event for which you wish to purchase tickets. Click “Buy Tickets” and choose your desired tickets. Add your selected ticke…

Updated by Seat Relay Support

How and when will I receive my tickets?

Right after your purchase, you’ll get a confirmation email from Seat Relay with all your order details. Then, within about an hour, you’ll receive another email from Etix with instructions on how to…

Updated by Seat Relay Support

I have not received my tickets!

Can’t find your tickets? Here’s what to do: Double-check your order. Make sure you completed your purchase. You can view your order details anytime in your Wallet. Check your email. You should receiv…

Updated by Seat Relay Support

I can't find my tickets.

If you have not received your tickets, or need support for any reason, please use our Support Form to contact us. If you are at an event and require immediate help, please go directly to the venue Bo…

Updated by Seat Relay Support

How do I know my tickets are real?

Every ticket listed on Seat Relay is verified before it goes live. Once you make a purchase, the official ticketing platform will reissue the ticket directly to you, in your name, so you can feel con…

Updated by Seat Relay Support

Your site is giving me an error message.

If Seat Relay isn’t loading as expected, try the following steps: Refresh the page or close and reopen your browser. Clear your browser’s cache and cookies, then try again. Make sure your browser is…

Updated by Seat Relay Support

What happens if an event is canceled?

If you purchase tickets on Seat Relay and your event is canceled and not rescheduled, we will first communicate with you to provide options. In most cases, the result will be a full refund of your ti…

Updated by Seat Relay Support

Are my tickets returnable or exchangeable?

All sales on Seat Relay are final, so tickets can’t be returned, refunded, or exchanged. We recommend only purchasing tickets you’re sure you want to keep. If something changes and you can’t attend,…

Updated by Seat Relay Support

Are there restrictions or limits on ticket purchases?

Ticket purchase limits may vary depending on the specific event. Any such limits will be displayed on the event details page.

Updated by Seat Relay Support

What payment methods are accepted?

Seat Relay offers a variety of ways to pay, including credit cards, mobile wallets, and sometimes even payment plans, depending on the event. Available payment options may vary, so you’ll see what’s…

Updated by Seat Relay Support

Can I speak with a representative or agent?

The fastest way to receive Seat Relay support is to complete our Support Form. Members of our team monitor this for any requests and will reply quickly to your needs. If you are at an event and requi…

Updated by Seat Relay Support

Can you connect me to a real person?

The fastest way to receive Seat Relay support is to complete our Support Form. Members of our team monitor this for any requests and will reply quickly to your needs. If you are at an event and requi…

Updated by Seat Relay Support

I’m at the event and can’t find my tickets.

The email with your tickets was sent from confirmation@etix.com. In addition to your inbox, please check your spam and trash folders to be sure it wasn't accidentally filtered. If you're at the venue…

Updated by Seat Relay Support

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